Our Delivery and Shipping Services :
We provide shipping within Canada and to multiple locations outside Canada. We have tie-ups with leading logistics provider to handle your order in the best possible way and to ensure a safe and fast delivery to you.
Please see below a list of the shipping charges that may be levied on your order placed with us, basis the delivery location and preferred mode of payment:
We provide free shipping All Over the World for all prepaid orders above $200 CAD . For orders with a total amount less than $200 CAD , we charge a nominal fee of $35 towards the shipping and handling charges.
Our Dispatch Policy:
We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our standard dispatch timelines range from between 2–4 weeks from the date of successful placement of your order. Our standard dispatch timeline takes into consideration such orders for which we may have to sometimes make a new piece based on your order. However, if your order is already available with us in the desired size, we dispatch it within 3-5 working days from the date of successful placement of you order.
For custom made orders, please note that Pret pieces are typically shipped within 3-4 weeks.
Standard dispatch timeline for Ready to Ship products is 4-5 working days for both Domestic and International orders. In case of an International order, consisting of made to order products as well as ready to ship products, then the order will be dispatched in a single shipment and dispatch timeline of made to order product will be applicable.
Once the order is dispatched, it normally takes 5-7 business days depending on the pin code for delivery within canada and 7–10 business days for deliveries outside Canada. Unforeseen circumstances on our orthe logistics provider’s end may sometimes cause delays, however, please be rest assured that our customer service team will be working very closely with the logistics provider to get your orders delivered at the earliest. You can also contact us at sales.merincouture@gmail.com for any queries related to your order and shipping.
Customs and Import Duties Information on International Shipments:
Your order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards import, customs and taxes may be levied by the custom authorities, and the same shall be borne by you. Please note that Merlin Couture. Ltd. has no control over these charges and cannot predict what they may be in actual. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information.